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Entertainment Technology

Customer Service

 Customer Service

Use Email Form Below to Send Us a Service Request

Entertainment Technology is focused and driven to design, build, and program the best audio/video systems in North Georgia. As our Mission Statement says, “create systems that are reliable and simple to use”. With this said, we are at the mercy of electronic components that are susceptible to electrical surges, damage during shipment, mechanical wear and tear on moving parts, product design (software and hardware), and the occasional child stuffing a peanut butter sandwich in the VCR! We would like to say we can fix anything! Below are bullet points detailing what we do and don’t do. This is not a complete list. Please contact us if you have questions on service that is and is not mentioned below:

  • We will always service qualifed existing customers whether they are in or out of warranty.
  • We will also service any customers who have not had their systems installed or programmed by Entertainment Technology. There might be a different installation/programming rate for these systems. The complexity of the project and the automation system will determine this installation rate. We will work on and make fully functional most automation systems including: Crestron, Elan, Control4, Universal Remote, Marantz, and A-Bus. Contact us for a list of A-Bus systems and other systems we will service.
  • We honor manufacture’s warranty and will pickup and replace/reprogram/calibrate repaired or new components. There could be a diagnostic service fee, trip fee, and/or installation fee depending on the component and when it was purchased from ETI.
  • We do not repair any electronic component … period! We send all components off to repaired or replaced with a brand new unit. In many cases it is actually cheaper to buy a brand new unit with upgraded features and a new warranty than it is to have the component repaired. When you contact us we will discuss those options.
  • In many cases we can schedule an appointment the following day if you contact us early that day. In some cases we are booked solid and we must squeeze you in (we might have to schedule you 2 or 3 days from the time you call). We appreciate your patience in this matter.
  • Lamp (or bulb) replacement for your projector or rear projection TV might be in order. Most lamps last between 2000 and 4000 hours. Call us to order and install your new lamp today. It could also be time to upgrade your old projector. Quality has gone way up and price has come way down. Call us for more details.
  • Our work is 100% guaranteed.
  • To make you feel even more comfortable we have an employee web page with bios on every ETI employee. You can get to know our employees before they arrive at your house! [Employee Bios]

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Entertainment Technology